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의료공간에서의 사용자 경험 서비스 디자인 프로세스 사례분석A Case Study of Service Design Process for User Experience in Medical Space

Other Titles
A Case Study of Service Design Process for User Experience in Medical Space
Authors
노태린김남형송승화서수경
Issue Date
Aug-2020
Publisher
한국실내디자인학회
Keywords
서비스 디자인 프로세스; 의료공간 디자인; 서비스 사파리; 페르소나; 코크리에이션 워크숍; Service Design Process; Medical Space Design; Service safari; Persona; Co-creation workshop
Citation
한국실내디자인학회 논문집, v.29, no.4, pp.14 - 20
Journal Title
한국실내디자인학회 논문집
Volume
29
Number
4
Start Page
14
End Page
20
URI
https://scholarworks.sookmyung.ac.kr/handle/2020.sw.sookmyung/1284
DOI
10.14774/JKIID.2020.29.4.014
ISSN
1229-7992
Abstract
This study is a case analysis study conducted to identify, analyze, and understand the user experience in the medical space and to confirm the effectiveness of the service design process of design completion through user participation. In this study, the service design process was conducted in four processes: service safari, persona, survey/interactive interview, and co-creation workshop. The behavioral factors of users recorded and analyzed with cameras through service safaris have been useful for objectifying problems, and characterization through virtual characters representing user groups through persona represents characteristics of each user group. In-depth user analysis was made possible through questionnaires and contextual interviews. Lastly, through the co-creation workshop process, various users' problems and intentions were identified, and an opportunity to consider the project from the group's perspective rather than from the individual's perspective was created. The above service design process was able to identify, understand, and analyze the behaviors and needs of various users in the medical space, and through this active participation of various users, it is possible to improve satisfaction with the results of design improvement.
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미술대학 (환경디자인과)
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