스포츠센터 이용자의 서비스스케이프가 몰입, 신뢰, 만족 및 재이용에 미치는 효과분석
DC Field | Value | Language |
---|---|---|
dc.contributor.author | 김민정 | - |
dc.contributor.author | 이상일 | - |
dc.date.available | 2021-02-22T08:45:58Z | - |
dc.date.issued | 2018-08 | - |
dc.identifier.issn | 1226-0258 | - |
dc.identifier.uri | https://scholarworks.sookmyung.ac.kr/handle/2020.sw.sookmyung/4357 | - |
dc.description.abstract | This study aimed to explore the relationships among customers’ perceived servicescape, satisfaction, trust, and revisit intentions to provide effective services to consumers in a fitness setting. The results were as following. First, regarding the correlation between customers’ perceived servicescape and flow, servicescape had a significant impact on flow. Second, regarding the correlation between customers’ perceived servicescape and trust, servicescape had a significant impact on trust. Third, the correlation between trust and satisfaction, customers’ flow had a significant impact on customers satisfaction. Fourth, the correlation between trust and satisfaction, customers’ trust had a significant impact on customers satisfaction. Fifth, regarding the correlation between customers’ perceived servicescape and satisfaction, servicescape had a significant impact on customers satisfaction. Lastly, customers’ satisfaction had a significant impact on revisit intention. | - |
dc.format.extent | 12 | - |
dc.language | 한국어 | - |
dc.language.iso | KOR | - |
dc.publisher | 한국체육과학회 | - |
dc.title | 스포츠센터 이용자의 서비스스케이프가 몰입, 신뢰, 만족 및 재이용에 미치는 효과분석 | - |
dc.title.alternative | The effect of the servicescape on customers' flow, trust, satisfaction, and revisit intention among fitness center members | - |
dc.type | Article | - |
dc.publisher.location | 대한민국 | - |
dc.identifier.doi | 10.35159/kjss.2018.08.27.4.557 | - |
dc.identifier.bibliographicCitation | 한국체육과학회지, v.27, no.4, pp 557 - 568 | - |
dc.citation.title | 한국체육과학회지 | - |
dc.citation.volume | 27 | - |
dc.citation.number | 4 | - |
dc.citation.startPage | 557 | - |
dc.citation.endPage | 568 | - |
dc.identifier.kciid | ART002379691 | - |
dc.description.isOpenAccess | N | - |
dc.description.journalRegisteredClass | kci | - |
dc.subject.keywordAuthor | Servicescape | - |
dc.subject.keywordAuthor | flow | - |
dc.subject.keywordAuthor | satisfaction | - |
dc.subject.keywordAuthor | trust | - |
dc.subject.keywordAuthor | revisit intention | - |
dc.subject.keywordAuthor | fitness centers | - |
dc.identifier.url | http://www.dbpia.co.kr/journal/articleDetail?nodeId=NODE07522984&language=ko_KR | - |
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