신규창업조직구성원의 상호인간관계의 중요성: 조직 내 무례함(Workplace incivility)의 개념적 탐구와 함의를 중심으로

Abstract

The growing rate of newly opened organization had been stabilized which outburst after foreign exchange crisis. However, it is reported the establishment rate started to went up again due to worldwide economic depression and rigid of labor market. But the survival rate of newly established organization is less than 25% and in accordance research in this field has been focused on finding factors affecting organization's survival and success. The level of stress, anxiety and tension of employees tend to be high in newly started organization due to its uncertainty and instability of environment, system and process. Stress among employees works positively in some circumstance but it can be developed to uncivil behavior which could hurt interpersonal relationship. Workplace incivility characterized as disrespect or rudeness ruins interpersonal relationship and eventually, it hinders various organizational functions and efficiency by lowering job satisfaction, organization commitment, and increasing abasements and intentional withholding. This study introduces the concept of workplace incivility in terms of developing organizational efficiency management approach in newly started organizations. Additionally this study stresses the need for managing workplace incivility by describing its causes and ill effects and also management implications for startups.