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Exploring the role of service value in the relationship between service quality and customer satisfaction Go to Link

Lee Y.-K., Lee Y., Lee K.A., Park D.-H., Moon H.

ArticleIssue Date2004CitationInternational Journal of Hospitality and Tourism Administration, v.5, no.1, pp.67 - 86

Projecting service quality: The effects of social media reviews on service perception Go to Link

Ha, Erin Younhee, Lee, Heejung

ArticleIssue Date2018CitationINTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, v.69, pp.132 - 141PublisherELSEVIER SCI LTD

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Sookmyung Women's University. Cheongpa-ro 47-gil 100 (Cheongpa-dong 2ga), Yongsan-gu, Seoul, 04310, Korea 02-710-9127

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