ScholarWorks@숙명여자대학교

초록

Objective: Childcare staff often face rights violations and excessive demands from parents, which reduce job satisfaction and negatively affect early childhood development. Although the 2024 revision of the Infant and Child Care Act represents progress, stronger support systems and greater public awareness are still needed. This study examines the current state of rights violations against childcare staff and explores strategies to improve job satisfaction and childcare quality. Methods: Online surveys were conducted to assess childcare staff’s experiences of rights violations and their support needs. A preliminary survey was completed by 11 experts, followed by a main survey using stratified sampling to ensure representativeness. Data were analyzed using SPSS 26. Results: A large proportion of childcare staff reported experiencing parental misconduct, which contributed to dissatisfaction and turnover. Respondents emphasized the need for a grievance center offering confidential psychological, legal, and mediation support. Effective communication channels and clear legal frameworks were identified as key factors for strengthening support systems. Conclusion/Implications: This study seeks to raise awareness of rights violations against childcare staff and proposes a systematic approach to prevent and address such issues, ultimately enhancing job satisfaction and the quality of childcare services.

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