ScholarWorks@숙명여자대학교

초록

The purpose of this study is to explore the relationships of individual factors (self-efficacy, public service motivation), job factors(job stress, perception of professionalism), organizational factors(empowering leadership, organizational justice), and response behaviors(EVLN: Exit, Voice, Loyalty, Neglect). For this, by using the EVLN model of personal behavioral options, this study analyzed the effects of each variable of personal factors, job factors, and organizational factors on the response behaviors such as Exit, Voice, and Neglect. The research subjects were the public officials of disaster safety department in local government, and the collected survey data was empirically analyzed through the hierarchical regression analysis. In the results of the analysis, some variables used for the existing researches were the effective variables for explaining the behavioral options of disaster safety public officials related to EVLN. In other words, the job stress had the biggest effects on the exit behavior while the public service motivation, perception of professionalism, and empowering leadership were the factors that could decrease the exit behavior. The self-efficacy had the biggest effects on the voice behavior while the public service motivation, job stress, and organizational justice were the factors that could increase the voice behavior. Just as the voice behavior, the self-efficacy had the biggest effects on the neglect behavior while the job stress was the factor increasing the neglect behavior and the perception of professionalism was the factor decreasing the neglect behavior. Such results of this study imply that it would be necessary to pay attention to such personal, job, and organizational factors having effects on the voice and loyalty behaviors, and also to establish the strategic manpower management measures for preventing the exit and neglect behaviors.

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