ScholarWorks@숙명여자대학교

초록

The study was conducted to identify the effect of high-performance Human Resources(HR) practices on organizational performance in the hotel industry. Based on the literature reviews, high-performance HR practices, organizational performance, and human resources flexibility variables have been developed. A total of 317 valid samples, who are employees of 8 five star hotels in Seoul, was used for data analysis. The findings of this study show followings. High-performance HR practices was divided into 3 components; selective recruitment, active training, result-oriented evaluation, and incentive rewards. Human resources flexibility was categorized into 3 components; skill flexibility, action flexibility, and relation flexibility. Active training, result-oriented evaluation, and incentive rewards positively affected skill flexibility, action flexibility, and relation flexibility. Results also found active training, incentive rewards, action flexibility, and relation flexibility also had a positive effect on organizational performance. Lastly, this study examines the mediation effect of human resources flexibility in the relationship between high-performance HR practices and organizational performance.

키워드