모바일상담에서 나타난 상담자의 반응: 청소년의 자살위기사례 중심으로
The Counselor's Response in Mobile Counseling: Focusing on Adolescent Suicide Crisis Cases
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초록

The study aims to examine the overall characteristics of the counselors in mobile counseling in which adolescents report suicide risks. By the Session Evaluation Questionnaire (SEQ) from counselors, the good case was more likely to show ‘depth’, ‘ease’, ‘comfort’, ‘joy’, ‘confidence’, and ‘familiarity’ compared to the bad case. It was conducted 1 hour and 12 minutes for the good case and 56 minutes for the bad case on average. With regard to the number of the client-message or that of the counselor -message, the good case was almost twice as large as the bad cas Concerning the number of letters per the client-message and those of the counselor-message, the good case was almost twice as large as the bad case in the clients and it turned out to be 1.5 times in the counselors. Each response interval showed a gap range of about 6 times in the clients and 4 times in the counselors. In the counselor's intention response, both of the good case and bad case were shown in order of support, insight, and self-control. Concerning the counselor's verbal response, direct instruction and open question showed the highest frequency in common of the good and the bad case. The third order was approval/recognition in the good case but self-disclose in the bad case. These results are meaningful to serve as basic data for the provision of mobile counseling services.

키워드

청소년 자살모바일상담상담자의 반응의도상담자의 언어반응Adolescent SuicideMobile CounselingCounselor's Intention to RespondCounselor's Verbal Response
제목
모바일상담에서 나타난 상담자의 반응: 청소년의 자살위기사례 중심으로
제목 (타언어)
The Counselor's Response in Mobile Counseling: Focusing on Adolescent Suicide Crisis Cases
저자
이순실
DOI
10.21509/KJYS.2021.08.28.8.223
발행일
2021-08
저널명
청소년학연구
28
8
페이지
223 ~ 247