ScholarWorks@숙명여자대학교

초록

Objectives This study aims to identify the influence of communication competency of the internal public on the organizational relations efficiency. Methods Firstly, this study verified the effectiveness between internal public’s communication competency scales - mutual attitude, mutual knowledge, and communication skills - and organizational relations efficiency scales - communication satisfaction, empowerment, organizational commitment, and organization public relationship. Secondly, this study investigated if organization culture has moderating effects on the causal relationship between organization internal public’s communication competency and organizational relations efficiency. Results The result of the study shows that the communication competency of the organization internal public has significant impacts on the organizational relations efficiency. In addition, the individual’s characteristics variables of the organization internal public were found to have considerable effects on the differences in organizational relations efficiency; Such variables include age, positions in the organization, job experience, and the size of an organization. As for the verification of moderating effects of organization culture, hierarchy is found to influence the satisfaction level of internal public’s communication and organization public relationships. Conclusions This study suggests that the organization internal public’s communication competency offers a paradigm to communication competencies and the relationship management in organizations; this concept can also be closely combined with other perspectives on the competencies within organizations. Therefore, the concept of organization internal public’s communication competency scale can be further applied to other research pertaining to organizations.

키워드