Filipino employees' attitudes toward tourists with disabilities

초록

Participating in tourism can be a challenge for tourists with disabilities (TWDs) due to various barriers they encounter while traveling. Among these physical, social, and attitudinal barriers, the biased attitudes of service providers are the most significant constraint for TWDs. This study assumed that Filipino hospitality and tourism employees' attitudes toward TWDs would improve through disability awareness training, familiarity with disability law, and prior contacts with persons with disabilities. A total of 503 responses were analyzed using descriptive analysis, exploratory factor analysis, confirmatory factor analysis, and multivariate analysis. The findings differ from those in studies done in developed countries.

키워드