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초록
This study examined the moderated mediation effect, consisting of the moderation effect of alexithymia and the mediation effect of hostility in the relationship between emotional labor and depression of casino dealers. A total of 160 casino dealers (56 males, 94 females) working in a foreigner exclusive casino in Seoul responded to a survey on emotional labor, alexithymia, hostility and depression. SPSS 22.0 Macro was used to verify the moderated mediation effect. First, the level of depression amplified as the emotional labor of casino dealers increased. Hostility had a significant partial-mediation effect on the relationship between emotional labor and depression. Second, the moderation effect of alexithymia was significant, indicating that the interaction effect of emotional labor and alexithymia as well as hostility and alexithymia predicted depression. Third, the moderated mediation effect of alexithymia was significant. Alexithymia moderated the influence of emotional labor on depression, which was mediated through hostility. Implications on how to assist casino dealers on emotional labor were discussed.
키워드
- 제목
- 카지노 딜러의 감정노동이 우울에 미치는 영향에 관한 연구: 조절된 매개모형을 중심으로
- 제목 (타언어)
- The Effect of Emotional Labor of Casino Dealers on Depression: Through a Moderated Mediation Model
- 저자
- 김지영; 이지혜
- 발행일
- 2017-05
- 저널명
- 한국콘텐츠학회 논문지
- 권
- 17
- 호
- 5
- 페이지
- 449 ~ 460