단골고객의 서비스애호도 결정요인에 관한 연구
DC Field | Value | Language |
---|---|---|
dc.contributor.author | 김종의 | - |
dc.contributor.author | 이희정 | - |
dc.date.available | 2021-02-22T16:04:03Z | - |
dc.date.issued | 2004-11 | - |
dc.identifier.issn | 1229-859X | - |
dc.identifier.uri | https://scholarworks.sookmyung.ac.kr/handle/2020.sw.sookmyung/15984 | - |
dc.format.extent | 28 | - |
dc.language | 한국어 | - |
dc.language.iso | KOR | - |
dc.publisher | 한국고객만족경영학회 | - |
dc.title | 단골고객의 서비스애호도 결정요인에 관한 연구 | - |
dc.title.alternative | The roles of satisfaction, trust and switching cost in customer loyalty : An examination of the relational customer group | - |
dc.type | Article | - |
dc.publisher.location | 대한민국 | - |
dc.identifier.bibliographicCitation | 고객만족경영연구, v.6, no.2, pp 259 - 286 | - |
dc.citation.title | 고객만족경영연구 | - |
dc.citation.volume | 6 | - |
dc.citation.number | 2 | - |
dc.citation.startPage | 259 | - |
dc.citation.endPage | 286 | - |
dc.identifier.kciid | ART001147346 | - |
dc.description.isOpenAccess | N | - |
dc.description.journalRegisteredClass | kciCandi | - |
dc.subject.keywordAuthor | atisfaction | - |
dc.subject.keywordAuthor | trust | - |
dc.subject.keywordAuthor | switching cost in customer loyalty | - |
dc.subject.keywordAuthor | relational customer | - |
dc.subject.keywordAuthor | service atisfaction | - |
dc.subject.keywordAuthor | trust | - |
dc.subject.keywordAuthor | switching cost in customer loyalty | - |
dc.subject.keywordAuthor | relational customer | - |
dc.subject.keywordAuthor | service | - |
dc.subject.keywordAuthor | 서비스애호도 | - |
dc.subject.keywordAuthor | 단골고객 | - |
dc.subject.keywordAuthor | 서비스품질 | - |
dc.subject.keywordAuthor | 고객만족 | - |
dc.subject.keywordAuthor | 신뢰도 | - |
dc.subject.keywordAuthor | 전환비용 | - |
dc.subject.keywordAuthor | 재이용의도 | - |
dc.identifier.url | https://www.kci.go.kr/kciportal/ci/sereArticleSearch/ciSereArtiView.kci?sereArticleSearchBean.artiId=ART001147346 | - |
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