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Design and application of service blueprint for improving the service quality of franchise restaurant using walk-through audit and failure mode and effects analysis (FMEA)
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이수연;
윤지영
Article
Issue Date
2021
Citation
관광연구저널, v.35, no.10, pp 93 - 108
Publisher
한국관광연구학회
Effects of Korean and US consumers’ ethical consumption values on ethical dining-out behavior: The mediating role of perceived restaurant ethical performance
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황세원;
윤지영
Article
Issue Date
2020
Citation
관광연구저널, v.34, no.10, pp 43 - 62
Publisher
한국관광연구학회
1
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Author
Yoon, Ji Young
2
이수연
1
황세원
1
Subject
Cross-cultural study
1
Ethical dining-out behavior
1
Failure mode and effects analysis...
1
Franchise restaurant
1
Key words:Ethical consumption values
1
Key words:Service blueprint
1
Perceived restaurant ethical perf...
1
Service failure
1
Service quality
1
Walk-through audit
1
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Date Issued
2021
1
2020
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Article
2
Language
ENG
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