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Design and application of service blueprint for improving the service quality of franchise restaurant using walk-through audit and failure mode and effects analysis (FMEA)
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이수연;
윤지영
Article
Issue Date
2021
Citation
관광연구저널, v.35, no.10, pp 93 - 108
Publisher
한국관광연구학회
Cultural Differences Reflected in the Experience Economy
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Chang, Seohee
Article
Issue Date
2021
Citation
JOURNAL OF HOSPITALITY & TOURISM RESEARCH, v.45, no.4, pp 652 - 671
Publisher
SAGE PUBLICATIONS INC
Food tourism in Korea
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Chang, Seohee
Article
Issue Date
2021
Citation
JOURNAL OF VACATION MARKETING, v.27, no.4, pp 420 - 436
Publisher
SAGE PUBLICATIONS LTD
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Author
Chang, Seo Hee
2
Yoon, Ji Young
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이수연
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Demand side
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destination management
1
Failure mode and effects analysis...
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food tourism
1
Franchise restaurant
1
K-Food
1
Key words:Service blueprint
1
Service failure
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Service quality
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supply side
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관광연구저널
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