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Exploring the role of service value in the relationship between service quality and customer satisfaction
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Lee Y.-K.; Lee Y.; Lee K.A.; Park D.-H.;
Moon H.
Article
Issue Date
2004
Citation
International Journal of Hospitality and Tourism Administration, v.5, no.1, pp 67 - 86
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Moon, Hyung Nam
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Lee K.A.
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Park D.-H.
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Customer satisfaction
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Service value
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Servqual
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Article
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ENG
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