코로나19 위기 온택트 경험을 통해 살펴본 정보격차 연구

Abstract

본 연구는 코로나19 시기 급격하게 확산된 비대면 “온택트” 상황을 정보인권적 관점에서 살펴보았다. 먼저 정보인권, 정보접근권, 정보격차에 관한 이론적 논의를 검토하였다. 다음은 30-70대에 속하는 경제활동 중인 1인 가구원 14명을 대상으로 면접조사를 진행하였다. 연구 참여자의 코로나19 시기 비대면 일상의 경험, 정보접근, 정보격차에 대한 생각과 대응 방안을 살펴보았다. 결과에서 연구 참여자들이 정보격차를 인권이슈로 명확하게 언급하지는 않았지만, 삶의 영위, 생존과 직결되는 문제로 인식하고 있어 정보격차를 인권의 문제로 인식함을 확인할 수 있었다.

This study looked at the non-face-to-face “on-tact” situation that rapidly spread during the COVID-19 period from the perspective of information human rights. First, theoretical discussions on information human rights, the right to access information, and the digital divide were reviewed. Although there is no clear international norm on information human rights, it is clear that the information society should be where human dignity is respected. In particular, after COVID-19, we have confirmed that the digital divide, such as access to information and ability to use it, is an important issue that is directly related to life along with inequality of opportunity. Next an interview survey was conducted targeting 14 single household members in their 30s and 70s who were working. We examined the participants' on-contact experiences, information access, and thoughts and countermeasures for digital divide in COVID-19 non-face-to-face daily life. According to the results of the study, all participants had and were using an information device. There was no problem with the quantitative digital divide. However, as the age of the participants increased, the level of using information devices decreased. This is similar to the results of previous studies. What was different from the previous study was that participants thought ‘on-tact’ would become common even if they did not like the “on-tact” environment after COVID-19. They thought they needed the ability to take advantage of information devices as non-face-to-face situations like Covid-19 could come again in the future. Participants did not explicitly state that the digital divide was a human rights issue. However, since the digital divide is recognized as a problem directly related to life and survival, it can be confirmed that it is linked to human rights issues.