호텔기업 종사자의 구조조정 공정성 지각, 경영진 신뢰, 직무만족, 조직몰입, 직무스트레스 간의 관계 연구 -부산지역 특급호텔 영업직 부서 중심으로-

Abstract

The core contents of corporate restructuring, which is being commonly performed around the world these days, are reduction of organization and elimination of duty or job position. Some hotels are carrying out restructuring processes such as department merging, reduction of workers, voluntary registration, and appointment to a completely different department during the process of conducting retrenchment of management or merging of places. Thus, the purpose of this study was to empirically find a relationship between procedural justice, trust in administration, job satisfaction, organizational commitment, and job stress that are occurring in the restructuring process of the food and beverage department of hotels. For this, an empirical research was conducted on the heads of food and beverage department and sales workers of the other departments of the first-class hotels in Busan. A survey was conducted on remaining workers of the departments related food and beverage who have an experience of structural adjustment in first-class hotels of Busan from June 10th to 30th of 2011. As a result of verifying a relationship between procedural justice, trust in administration, job satisfaction, organizational commitment, and job stress of workers of the hotel food and beverage department based on the survey, it was confirmed job satisfaction and organizational commitment increase when procedural justice is high as workers put trust in administration. However, a stress related to work reduces when workers have trust in administration while having satisfaction about their job.