패밀리 레스토랑 브랜드의 성적 개성이 고객의 브랜드 자아동일시와 관계만족 및 브랜드 충성도에 미치는 영향

Abstract

Although a considerable amount of studies on brand personality in marketing and consumer research has been done, there are few studies on gender effects concerned with restaurant brand personalities. This study explores how gender relates to restaurant own-brand identification, relationship satisfaction and brand loyalty. We have found both genders have strong effects on factors above. However, some differences are found in each restaurant tested. For instance, woman is revealed as more important gender in the case of VIPS.