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김성아;
서용구
; 문철우
Article
Issue Date
2011
Citation
상품학연구, v.29, no.5, pp 133 - 148
Publisher
한국상품학회
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Big 5 model
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burnout
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dark side
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HDS(Hogan Development Survey)
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service performance
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turnover intention
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비인격화
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