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소비자불만대응에 있어 서비스회복에 미치는 요인에 대한 연구 (생명보험 불만고객을 대상으로)
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김병건; 문정숙
Article
Issue Date
2008
Citation
소비자정책교육연구, v.4, no.1, pp 69 - 83
Publisher
한국소비자정책교육학회
약관규제에 관한 연구
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이의선; 문정숙
Article
Issue Date
2008
Citation
소비자정책교육연구, v.4, no.1, pp 85 - 105
Publisher
한국소비자정책교육학회
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Moon, Chung Sook
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consumer complaint
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customer satisfaction
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judged unfair clause cases
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